Frequent questions

What time can I check in and check out?

Check in officially starts at 2 pm, but if we have availability we will be more than happy to offer you the room if you arrive before. Unfortunately, we won’t know if you can check in earlier until the same day 🙁

The official check out time is at 12 noon. If you have booked through our website we offer late check out, subject to availability. If there are several late check out requests and availability is limited, preference is given to those who booked first.

The booking hasn't been charged to my credit card. Is everything ok?

If you have standard rate booking there is no need to worry, the credit card details are requested for security reasons such as cancellations. Payment is made at the end of your stay, unless we indicate otherwise.

If you have chosen the non-refundable rate and we have not charged the reservation 7 days prior to your confirmation, there could be an error regarding your credit card details and email, and unfortunately we were unable to charge the reservation or notify you. If you send an email to cubanito@concepthotelgroup.es we will gladly check the status of your reservation.

I booked for a number of people and I want to increase or reduce the number of people in the booking. What I can do?

If the booking was made through our website, you can send an email to cubanito@concepthotelgroup.es and are happy to increase it. Remember that every person added to your booking has an additional cost. We will inform you of the cost in the moment of your inquiry because it depends on the month you plan on coming.

Is it worth booking breakfast?

It is a somewhat personal question. For many people it is a priority to try our tasty and healthy breakfast by the sea. For others, it depends on what they did the night before and maybe they prefer to rest. Ibiza’s nightlife is fantastic, so it depends on what you are planning to do as to whether you should try it. We recommend you that you try it at least one day. After that you can book it for your stay without problem. The price is 14 € if you book in advance and 15 € if you book at the moment.

Breakfast hours are from 9a.m to 11a.m. It is unbelievable good!

I booked a room for four people. What is the room like? Are they comfortable?

Our suites have two different spaces; a bedroom with 2 single beds or a double bed, a wardrobe, bedside table etc. The lounge / kitchen area also has a double sofa bed, which we ourselves have slept on like babies. We are sure that there is enough space for four people to spend a couple of comfortable days. However, if in doubt, book two bedrooms and forget about it.